The point-of-sale world is exploding, as more and more retail and foodservice businesses are realizing the immense benefits of switching to a streamlined POS. If you’re looking for a web based POS system of your own, you may be overwhelmed by the dizzying array of options available on the market. A POS system is a significant investment, so it’s important that you carefully weigh out your options and select a system that is going to benefit your business with maximum effect.
We know how a next generation POS system can dramatically transform your business operations, and that it may be a little intimidating to suddenly enter that world. We’ve put together a list of the most important characteristics to look for in the web based POS system that you are considering. After a brief survey of the most important elements to look for, you should be significantly more informed as to what to look for in the POS system that is right for you.
- Feature-Rich at a Reasonable Price
Next generation POS systems are typically packed with useful features. You’ll find essential functions like employee management and payroll tools, inventory management, reports, integrated payment processing options, menu customization, tip entry, gift cards, loyalty programs, order management, discounts and clearances, refunds, pricing schemes, online ordering, kitchen communications, and much more in a good web based POS system.
Of course some POS system companies will try to sell you on too many features that are unnecessary for the business you are running. Maybe you are a small business and only need a certain set of features to get by, or you are a large chain and you need a lot of features that a certain POS system is not providing. Either way, you are not getting the most out of your POS system.
Ideally, your POS system of choice should offer multiple payment plans that provide a different set of features for each plan, so you can evaluate which plan is right for you considering the price. That way — as a small business — you can elect for a lighter plan and upgrade later if you’re growing, and then as a larger business you can choose a plan that is going to offer the set of features you need to run a substantial operation.
- Intuitive Interface
Keep your eyes out for a web based POS system that has an intuitive and organized interface, as you and your staff are going to be using it extensively every day your business is open. Your POS system of choice should be easy to use, with all of the functions you need on a daily basis right at your fingertips and ready to go. Touch-based interfaces are pretty much the standard today, so is the interface designed well to appeal to touch controls?
A convoluted and badly designed interface can set you back with days of training and acclimation, and even then the system may not work the way you want it, causing customers to wait for their orders and sit around as their orders are closed. Look for a POS system that is easy to use, and then make sure that you and your staff are comfortable using it. You have enough much to worry about when running a business; you shouldn’t have to worry about navigating a badly designed POS system.
The beautiful thing about a web based POS system is that all of your sales, employee activities, and inventory counts should sync up as long as the device you are using is connected to the web-based service. To take full advantage of modern cloud computing and connected POS devices, your devices should be able to go mobile. Mobile devices such as tablets and phones can easily run POS software, and you can take these devices all over your restaurant or retail business.
Restaurants and retail businesses everywhere are revolutionizing their customer service with fully mobile POS, allowing servers and sales staff to attend to customers wherever they happen to be, and take care of their needs from the mobile device. What’s more, mobile devices can be connected to the cloud, so every staff member is constantly synced up and communicating, and staff in turn are synced up with kitchens and inventories for maximum efficiency and effectiveness.
- Reliable Hardware
It is not a great idea to leave your powerful web based POS system to some obscure piece of hardware that may or may not break down on you in the middle of a business day. Technical issues in a POS system can pose a huge headache, and cause delays and frustrations for your customers, as well as sap valuable time and energy from you and your staff.
Look for POS software that runs on time-tested devices. For example, a great platform for POS systems is Apple’s line of hardware. Apple iPads, iPods, and iPhones are ideal environments for POS software, and their mobility and versatility makes for useful components to your business. Plus, their touch-screen interfaces are perfect for usability.
- Plenty of Support
A web based POS system is going to have several highly technical components to make everything work. You’re going to need working hardware, software, and a network setup to handle everything. Every POS system also has a slight learning curve, so it helps to find a company that can help set up your POS system and get you acclimated to it. Plus it is always nice to have technical support and training available in case you need it. Look for a POS provider who is willing to establish a long-term relationship with you to ensure that your needs are being met by your investment.
Get Started Now
Table Talk Tech specializes in mobile cloud-based POS for restaurant and retail businesses big and small. We can get you started with a web based POS system that meets the unique needs of your particular business. Give us a call today at 240-489-2955 to get started with a free evaluation.